Our standard service level
Our standard service level offers you a non-contract as-and-when service facility for all your dental equipment. A call out fee of £140 ex VAT cover you for return travel and up to one hour on site, for practices within one hour of post code BB3 0FL. Additional time on site is billed at £30 ex VAT per half hour on site.
With a team of skilled engineers spread across the Northwest, when you really need us, we act quickly and effectively, operating a Red-Amber-Green system for all service calls.
Red
Failure of equipment leading to loss of service to patients.
- Amber
Equipment broken or about to break requiring parts but service can be maintained.
- Green
Cosmetic damage or similar that is not causing loss of service.
We can also provide support by telephone, WhatsApp, or Facetime – free of charge.
How we work
01: It starts as soon as it goes wrong.
02: You call us, for free of course.
03: We act upon the appropriate service level.
04: There’s three we choose from.
05: Red – Failure of equipment leading to loss of service to patients.
06: Amber – Equipment broken or about to break requiring parts but your service can still be maintained.
07: Green – Cosmetic damage or similar that is not leading to a loss of service.
08: We arrive at your practice – when we say we will, keeping you informed of any delays.
09: When convenient we look at the equipment that needs attention.
10: Our engineer will diagnose the problem and advise on your repair or any parts that are required.
11: Quickly and efficiently the work will be carried out – to your satisfaction.
12: We use electronic data capture to confirm completion and acceptance.
13: Additionally, your online DE:UK service portal offers real-time viewing of all your service history.
14: On completion of the maintenance call we can inspect any other equipment, or leave you with our renowned DE:UK peace of mind.
