Bespoke Service Contracts
Along with our class leading, efficient and reliable breakdown repair and preventative maintenance services, we offer our exclusive full surgery equipment maintenance packages.
These packages are bespoke to your practices requirements and can include the following for total peace of mind:
- Preventative maintenance (all equipment)
Reactive callouts
Annual x-ray inspections
Three-year x-ray critical exams
Autoclave validation and Pressure System Inspections
Compressor Pressure System Inspections
Suction air-flow certification
Reduced callout charges
Discounted spare parts
This is our most cost-effective service and payment is spread across the twelve-month period of the contract by direct-debit to assist with your cash flow, at no additional cost.
How we work
01: It starts as soon as it goes wrong.
02: You call us, for free of course.
03: We act upon the appropriate service level.
04: There’s three we choose from.
05: Red – Failure of equipment leading to loss of service to patients.
06: Amber – Equipment broken or about to break requiring parts but your service can still be maintained.
07: Green – Cosmetic damage or similar that is not leading to a loss of service.
08: We arrive at your practice – when we say we will, keeping you informed of any delays.
09: When convenient we look at the equipment that needs attention.
10: Our engineer will diagnose the problem and advise on your repair or any parts that are required.
11: Quickly and efficiently the work will be carried out – to your satisfaction.
12: We use electronic data capture to confirm completion and acceptance.
13: Additionally, your online DE:UK service portal offers real-time viewing of all your service history.
14: On completion of the maintenance call we can inspect any other equipment, or leave you with our renowned DE:UK peace of mind.
